Ticketing by BoosterConsensus Privacy Policy

Effective date: October 5, 2026
Applies to: boosterticketing.com, the Ticketing by BoosterConsensus ticket-buying and event-management pages, and related emails (together, the "Service")
Operated by: Consensus Systems LLC, a Texas limited liability company ("Ticketing by BoosterConsensus," "we," "us")

Our promise in plain terms

We do not sell your personal information, and we do not share it with third parties except in the few situations listed in Section 4: when the law requires it, or when it is needed to carry out your request, such as processing your ticket payment or delivering your tickets.

1. Who this policy covers

For the Android payment companion's permissions, device registration, and account/data deletion requests, see the BoosterConsensus Pay Privacy Policy.

Ticketing by BoosterConsensus is software that schools, booster clubs, and other organizations ("Organizations") use to sell tickets and run events. This policy covers:

Ticket buyers and attendees. You do not need an account to buy a ticket.
Organization staff who create events, sell tickets, and scan tickets at the gate.
Visitors to our website.

The Organization is a separate party. The Organization that sells you a ticket decides how it uses the attendee information it receives. Questions about that should go to the Organization. This policy describes what we do.

2. Information we collect

When you buy a ticket or add-on, or make a donation: your name, email address, phone number if requested, ticket holder names, the event and items you chose, any answers to questions the Organization asks, and your order history.

Payment information. Card and bank details are entered with the payment processor (Stripe or Square) and are not stored on our servers. We keep order and payment records such as the amount, date, status, and refunds.

When you use ticket scanning or staff tools: your login email, name, role, and the check-in activity you perform.

Automatically: device and browser type, IP address, timestamps, and basic usage and error data. We use only the cookies and similar storage needed to keep orders, carts, and staff logins working. We do not use advertising cookies and do not run advertising or behavioral-tracking analytics.

Contact form: if you write to us through the website, we receive your name, email, organization, and message.

3. How we use information

To process orders, deliver tickets, and send confirmations and magic links to view or manage an order.
To tell you about changes to an event you bought tickets to, and to handle refunds and support.
To let the Organization verify entry, manage capacity, and contact attendees about its event.
To prevent fraud and abuse and to protect the security of the Service.
To keep financial records and to comply with law.
To maintain and improve the Service.

We do not use your information for advertising and do not sell or rent it.

We share personal information only in these situations:

To carry out your request. When your purchase requires another party, we share only what is needed. Examples: the payment processor completes your payment or refund; an email provider delivers your tickets and receipts.
With the Organization hosting the event. The Organization that sold you tickets receives your order and attendee details (such as name, email, phone, and ticket holders) because it needs them to run the event, check you in, and contact you about it. Information is not shared with other Organizations.
When required by law. We disclose information to respond to a valid subpoena, court order, or other legal process, to comply with law or regulation, or to protect the rights, property, or safety of Consensus Systems LLC, our users, or the public.
Service providers who work for us. We use vendors to host the Service and deliver its features. They may handle your information only on our instructions, only to provide their service to us, and may not use it for their own purposes. Today these include Google Cloud / Firebase (hosting, database, authentication), Stripe and Square (payments), Mailgun (email delivery), and Cloudflare (website hosting, spam protection, and the contact form). We may change vendors; the categories will stay the same.
Business transfer. If Consensus Systems LLC is involved in a merger, acquisition, or sale of assets, information may transfer to the successor, which must honor this policy or give you notice of changes.
With your consent. Anything else, only if you tell us to.

We do not sell personal information, do not share it for advertising, and do not give it to data brokers. We may share information that has been aggregated or de-identified so it cannot reasonably be linked to a person.

5. How long we keep information

Paid orders and tickets (including refunded and disputed orders) are kept for 7 years for tax, accounting, and dispute purposes.
Abandoned or unpaid orders are kept for 90 days.
After these periods, on request we redact the buyer's name, email, phone, and ticket-holder details from eligible records while keeping non-personal order totals. We do not delete records that are subject to a legal hold.

6. Account-free purchases and your order

Your order can be retrieved with your confirmation code and email, or with a link emailed to you. Keep both secure. Anyone who has them can view or manage your order.

7. Security

We use industry-standard safeguards including encrypted connections, role-based access, bot protection on forms, and encryption of stored payment-provider credentials. No system is perfectly secure and we cannot guarantee absolute security.

8. Your choices and rights

Access, correction, and deletion. You may ask to see, correct, or delete the personal information we hold about you, subject to the retention periods in Section 5. We may need to work with the Organization to complete a request.
Emails. Order, ticket, and event-change messages are necessary to the Service.
Residents of certain states (including Texas) may have additional rights under state privacy laws, such as the right to know, correct, delete, and receive a copy of their data, and to appeal a refusal. We honor these requests as required by applicable law. We do not sell personal data or use it for targeted advertising or profiling.

To make a request, email info@boosterconsensus.com. We may need to verify your identity first, and we will respond within the time required by law.

9. Children

Parents and guardians usually buy tickets on behalf of students. A child may also provide information directly through the Service, but only under the direction and supervision of a School-Authorized Adult. A School-Authorized Adult is a teacher, director, coach, advisor, administrator, or other adult (other than the child's parent or guardian) who is acting on behalf of the school, school district, or school-sponsored program with which the Organization is affiliated, and who has authority from that school or program to direct the child's participation. By directing a child to use the Service, the School-Authorized Adult and the Organization represent that they have obtained any consent required from the child's parent or guardian, or have authority to consent in the parent's place for activities of the school or school-sponsored program. The Service is used for school-related events and not for any commercial purpose directed at the child.

We do not knowingly collect information directly from a child under 13 outside of this supervised, school-authorized use. We use children's information only to provide the Service, and we do not use it for advertising, do not sell it, and do not share it except as described in Section 4. Parents and guardians may ask to review or delete their child's information, and to stop further collection, at any time by contacting us or the Organization. If you believe a child has given us information without the direction of a School-Authorized Adult, contact us and we will delete it.

10. Changes to this policy

We may update this policy. We will post the new version here with a new effective date, and for material changes we will notify account holders by email.

11. Contact

Consensus Systems LLC
c/o Northwest Registered Agent LLC
5900 Balcones Drive, Ste. 100, Austin, TX 78731
info@boosterconsensus.com