Add-ons and donations

Boost event revenue by offering concessions, printed programs, flowers, or club merchandise alongside tickets, and by letting buyers include an optional donation at checkout.

Where to find it:

• Add-ons catalog: Ticketing Studio → 🍿 Add-ons tab
• Event donations: Events tab → select an event → Event details → Ask buyers for an optional donation at checkout

Who can use this: anyone with Manage Ticketing (Studio)

Add an item to your catalog

1. Open the 🍿 Add-ons tab in the Studio.
2. Under Add an item, fill in:
   • Name (for example "Single rose" or "Commemorative program") and Price ($).
   • Category: Concessions, Merchandise, Program, Flowers, or Other.
   • Offered with: Every event, or pick a single event to pin the item to just that show.
   • Max per order (default 10) and Quantity available (leave blank for unlimited stock).
   • Description (optional): shown to online buyers below the item name.
3. Choose where the item is sold and taxed:
   • Sell online with tickets — shown under Add to your order during online checkout.
   • Sell at the box office — shown in the Box Office Door sale cart and as a tile in Stand mode.
   • Taxable (event sales-tax rate) — applies the event's sales-tax rate to this item.
4. Click Add item.

How fees work on add-ons: There is never a per-item platform fee. When a buyer adds items to a ticket order, they pay no extra platform fee per item. When staff ring up an add-on-only sale at the box office or concession stand (with no tickets), the order pays one single flat order fee plus the platform percentage.

Manage or archive catalog items

Your active items appear in the Catalog table with their price, where they're sold (online, box office, or online + box office), and how many have sold out of any quantity cap.

• Click Edit to update an item's price, stock cap, or channels, then click Save item.
• Click Archive to take an item off sale without affecting past orders or reports. Tick Show archived and click Restore to bring an archived item back.

Optional donations at checkout

Donations never carry a platform fee.

1. Open the Events tab and select your event.
2. In Event details, tick Ask buyers for an optional donation at checkout (no platform fee on donations).
3. Optionally enter a Donation message (optional) (up to 300 characters), for example "Help send our band to the state competition."
4. Click Save.

Online buyers see preset donation buttons ($5.00, $10.00, $25.00, $50.00) plus an Other $ box, and an optional checkbox (never pre-selected) to cover card processing so 100% of their gift reaches your club. At the Box Office, staff can enter a donation amount in Door sale or tap a donation chip in Stand mode.

Refunds and reports

• Refund add-on items without cancelling tickets: on the Orders tab, expand an order that includes add-ons and click Refund items… to refund selected items while keeping the buyer's tickets valid.
• Reports: the Reports Revenue tab includes dedicated Add-ons and Donations totals plus an Add-ons (concessions, programs, merch) breakdown table by item.

Related

• Event details: turning on the donation prompt for an event
• Selling at the door: ringing up add-ons, donations, and Stand mode
• Orders: refunding individual add-on items