Check-in desk

The check-in desk is for the table by the door: find someone who forgot their ticket, check in a family in one click, fix a mistaken check-in, and watch attendance as the house fills.

Where to find it: Check-in tab

Who can use this: anyone with Scan Tickets / Check-in (or Manage Ticketing)

Set up

1. Choose the Performance (listed with its date and time).
2. Choose Gate/Desk so check-ins are recorded against the right entrance. Names come from Gates & Registers.

Live counts

The coloured tiles update as people arrive:

Below the tiles, a small chart shows admits / min (last 15) and By gate shows how many came in at each entrance. Click any tile to see the tickets behind the number.

Find and check in a ticket holder

1. Type in the search box. You can search by name, email, seat, or confirmation code.
2. Each matching ticket shows the holder, seat, ticket type, and confirmation code (for example DOOR-QFY7L7), plus its status:
   • ISSUED: not checked in yet. Click Check in.
   • IN @ Desk: already checked in, with the gate or desk.
3. Print Ticket prints the paper tickets for that order, for someone who lost theirs.

Check in a whole order

For a family or group on one order, type the order's confirmation code (for example DOOR-J1GGPM) in the box beside Bulk check in group, then click it. Every ticket on the order is checked in at once.

Undo a check-in

1. Find the ticket and click Undo.
2. Type a reason (at least 3 characters), e.g. "scanned wrong ticket."
3. Click Confirm.

Undone check-ins are counted in their own undos tile, so there's a record.

Will-call

The Will-call list at the bottom shows orders set aside for pickup at the door, from the Orders tab or the Box Office. See Cash drawer and will-call.

Related

• Scanner: fast QR scanning at the door
• Box Office: sell at the door and check in immediately